Terms & conditions

Last updated 21 September 2026

These terms apply to services bought from Cosmic Spa ("Cosmic Spa", "we", "us") and to use of Cosmic Rewards at https://rewards.cosmicspa.co.za. By creating an account or paying for a service you agree to them.

1. Services and prices

Services and prices are shown on our services page. Prices are in South African Rand and may change without notice, but the price shown when you book is the price you pay. Treatment times are estimates.

2. Payment

You can pay in store by card, cash or EFT, or online through a secure Yoco payment link or QR code. Card payments are processed by Yoco; we never see or store your full card details. An order is confirmed once payment is received.

3. Health and safety

Tell us before your treatment about allergies, pregnancy, injuries, skin conditions or medical conditions. We may decline or change a treatment for your safety.

4. Cosmic Rewards

• Membership is free. Each member gets a personal referral code and is a Cosmic Ambassador.
• You earn 1 Cosmic Point for every R10 spent on paid services. Points are earned only on the portion paid and only once payment is confirmed.
• Every R2000 of cumulative paid spend also earns a one-off bonus of 300 extra points, on top of the normal rate above.
• When your balance reaches 500 points (redeemed at 1 point = R1), we automatically issue one in-store voucher worth R500 with a unique code, and deduct 500 points. The voucher can be used in store on any service up to its value; any unused balance stays on the voucher.
• Points and vouchers have no cash value, cannot be transferred or sold, and may be cancelled if obtained by fraud or error.

5. Ambassador referrals and commission

• A referred customer stays linked to their referrer permanently. You may not refer yourself, or accounts you control.
• Ambassadors earn 10% commission on the paid, completed orders of customers they referred. Commission is reversed if the order is refunded.
• Commission is paid by EFT once your available balance reaches R250. Every payout is recorded with a bank reference and receipt number.
• We may withhold or reverse commission and close accounts where we find fraud, fake accounts or abuse.

6. Your account

Keep your password private. You are responsible for activity on your account. Tell us at once if you think someone else has used it.

7. Marketing emails

We only send promotional email to members who agreed to receive it. Every promotional email has an unsubscribe link. Account messages (such as password resets and vouchers) are not marketing.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential loss. Nothing here limits rights you have under the Consumer Protection Act 68 of 2008.

9. Changes and law

We may update these terms and the rewards rules; the current version is always on this page. These terms are governed by the laws of the Republic of South Africa.

10. Contact

See also our refund and cancellation policy and privacy policy.